Item is damagedUpdated 23 days ago

If an item we delivered is damaged, defective, or in any way not in proper condition, you can file a complaint about it.

Please send us an email via the contact form (Subject: Complaint) including photos of the defect. You can use the following text template:

Hello Maul Cosplay Shop-Team,

Unfortunately, an item from my order #[Order Number] dated [Date] is damaged.

Damaged item:

Description of the defect:

Is the item used or new?:

Attached you will find photos of the defect.

Best regards