Payments & Orders

Canceling an Order

If your order has not yet been processed, it can be canceled. Please contact us immediately via the contact form (Subject: Cancellation). You can copy and use the following text:. Hello MaulCosplay Shop Team,. I would like to withdraw from the purcha

Changing an Order

Unfortunately, it is not possible to change an order (e.g., change the size of an item). If your order has not yet been processed, we can cancel it. Please contact us immediately via the contact form (Subject: Cancellation). You can copy and use the

My Order is Stuck

Occasionally, delays can occur with our shipping provider DHL. In some cases, shipments may not be updated or moved for several days. If your package has not shown any movement after 14 days (but not earlier), we can initiate an investigation with DH

My order was marked as delivered, but I don’t know where it is

Occasionally, delivery issues can occur with our shipping provider DHL. If your package is marked as delivered in the tracking status, please first check whether it has been left with a neighbor. If you are still unable to locate it, please fill out

My order could not be delivered

If your order is returned to us by DHL, we unfortunately have to cancel it.A reshipment is not possible. Possible reasons include: insufficient recipient details, an invalid address, or missing address information. We will automatically refund the am

My order is incomplete

We are very sorry about this. Please contact us via the contact form (subject: Complaint) and copy the following text:. Hello MaulCosplay Team,. Unfortunately, my order #[Order Number] from [Date] is incomplete.The DHL tracking number is: [Tracking N

I have received the wrong item

We are very sorry about this. Please send us an email via the contact form (subject: Complaint) with the following information:. Hello MaulCosplay Team,. Unfortunately, my order #[Order number] from [Date] is incorrect. The DHL tracking number is: [T

Change your customer account password

Please contact us via the contact form (subject: Customer account: Change password). You will then receive an email with further instructions. Unfortunately, you cannot initiate a password change from within your account yourself.

Payment methods

You can pay on maul-cosplay.shop by credit card, PayPal, and instant bank transfer via Klarna.